By Daxim Lucas, Allison Lopez
Philippine Daily Inquirer
First Posted 04:28:00 10/23/2009
Filed Under: business process outsourcing (BPO)
MANILA, Philippines — More jobs are up for grabs in the local business processing outsourcing (BPO) industry despite the global economic slump, according to a leading call-center company.
Marife Zamora, Convergys vice president and country manager, said demand for BPOs in the Philippines continues to rise as Filipino call-center agents are known for their proficiency in English and for their good work ethic.
“2009 is a banner year for us. We have opened five new centers and we know we will overachieve our forecast of 20,000 employees by December. We believe next year will be another great year for us. Business has really been burgeoning,” Zamora said Thursday as Convergys opened its 12th and latest call center site at Glorietta 5 mall in Makati City.
“It’s really a testament to the quality of delivery of people here in the Philippines. Filipinos are really a talented lot,” she said.
President Gloria Macapagal-Arroyo was the guest of honor at the opening of the Glorietta 5 site, Convergys’ largest call center facility in the world, making Convergys the largest BPO company in the country in terms of employee headcount.
According to Zamora, local BPO firms will remain highly dependent on call center services, or so-called voice services, despite the global shift toward higher-value added “non-voice” services.
Call center services account for the bulk of BPO services in the country but typically require less-skilled workers for which clients pay less.
By contrast, India, the global industry leader, has developed a deep pool of non-voice workers that specialize in providing highly technical services like accounting, engineering, programming and design services, among others.
Convergys’ forte
Asked whether Convergys would join the industry shift toward higher-value added services, Zamora said the firm’s forte continues to be in the field of “customer management services” (CMS), which are mainly call center operations.
“What we plan to do is strengthen our CMS. That’s where the Philippines holds a leadership position,” she said.
She said 90 percent of the company’s employees are involved in call center operations, while only 10 percent are involved in “back office” services like accounts receivable management.
Carl Handy, Convergys senior vice president for human resources, said the demand for call center agents will remain strong, despite industry predictions of a lessening dependence on them with the advent of greater automation.
“At the end of the day, there will always be [call center] agents. We don’t see agents going away in the foreseeable future,” he said.
The company’s second site on Ayala Avenue and the 12th in the country, the Glorietta 5 center was started in 2003 and began operating in April. Its other sites are in Manila, Cebu, Bacolod and Sta. Rosa, Laguna.
Attached to shopping center
This is the first Convergys site that is attached to a shopping complex. The facility has a total floor area of 17,000 square meters. It has 2,041 seats which could be ramped up to 3,500 to accommodate future client demand.
With the new facility, Convergys said it now employs 17,500 BPO workers in the country, making it the largest call center employer in the Philippines.
It will soon add another 300 seats at its UP-Ayala Land TechnoHub site in Quezon City, and inaugurate a 300-seat site in San Lazaro, Manila, early next year.
Convergys clients include US-based firms involved in financial services and banking, telecommunications, information technology, pharmaceuticals, and the retail and e-commerce sectors.
Equal opportunity employer
Zamora said the launch of the 12th Convergys site also indicated that the company’s clients from the United States, United Kingdom and Australia preferred the Philippines over other countries like India, its closest competitor in the BPO industry.
She said Convergys is an equal opportunity employer that does not discriminate with regard to age, gender, religion and physical disability.
“So if you have friends and relatives who need a job and have a good command of English and are computer-savvy, we’re hiring,” she said.
source:http://newsinfo.inquirer.net/inquirerheadlines/nation/view/20091023-231762/Largest-call-center-in-the-world-opens-in-RP
Friday, October 23, 2009
Largest call center in the world opens in RP
Saturday, September 5, 2009
TCS to hire 25,000 | Dharak Infotech
By siliconindia news bureau
Friday,04 September 2009, 09:05 hrs
Bangalore: In a move that could bring a smile to many faces, Tata Consultancy Services (TCS) has announced that it will hire 25,000 people globally in 2009, with 90 percent of them in India alone. Though the number is bigger when compared to the hiring these days, it is less than last year when TCS appointed around 35,000 people. 
With this recruitment drive, TCS also plans to expand its presence into the tier-II cities in India. "We will be hiring 25,000 people this year, which means roughly 25 lakh square feet of work space required and, therefore, we need to grow outside the metros. Tier-II cities are our only focus for expansion in the country as the top rung are clogged and saturated," said Tanmoy Chakrabarty, Vice-President and Head of Government Industry Solutions unit at TCS.
Following this hiring spree, the total global manpower of TCS would go up to more than 1.8 lakh. This will put the IT services provider among large private Indian employers like Tata Steel, which has the total employee strength of two lakh. Going forward, the company, which has an estimated 32 percent market share, plans to cash in on the Indian government's plan to invest Rs. 40,000 crore on IT services.
Currently, 70 percent of the IT segment's revenue is from India, while the rest comes from the U.S., Latin America, Africa and South East Asian countries. However, the revenue contribution from Indian government businesses to the total company revenue of $6 billion is less than five percent, which the company intends to increase to more than 10 percent in the next three years.
Wednesday, September 2, 2009
HR Consultant Job Opening in India – AMSOL Hyderabad
Job Title : HR Consultant
About Company :
AMSOL was incorporated in the year 1999 with a Specific Mission to provide high quality software development services, staffing services, IT services, software testing services and develop dynamic software packages. AMSOL has carved a niche for itself in the industry by earning the reputation among AMSOL customers and industry peers for delivering timely, quality IT services at competitive prices.
AMSOL commitment to quality, customer satisfaction and value has rewarded us with customer retention and steady growth in acquiring new customers. AMSOL achieved this success through our outsourcing model, a process where customers turn over to AMSOL – “the responsibility of performing functions-previously accomplished by their own staff”.
AMSOLoperations encompass the USA and Asia with seven offices across America, one in India and one in Singapore. Since our inception, AMSOL experienced tremendous growth by providing superior consulting services, complete solutions, and IT & Non-IT enabled services to our Clients & Partners.
Experience: 0 – 1 Years
Job Location: Hyderabad / Secunderabad
Job Description :
Payroll Processing
Interaction with clients
Excellent communication skills
Night shift opening
BPO Process
Company Name: American Solutions Pvt Ltd
Address:
American Solutions Pvt Ltd
Plot # 13, Cyber Heights Suite 302, Road No.2
Banjara Hills.
HYDERABAD,Andhra Pradesh,India 500033
Freshers BPO Jobs – Ricom Technologies – Hyderabad
Freshers Call Center Jobs at Ricom Technologies Hyderabad
JobTitle: Call Center Executive
About Ricom Technologies Pvt. Ltd. :
Ricom Technologies Pvt. Ltd. is a leading BPO center with innovative solutions to help customers to achieve their endeavor to success.knowledge of the technologies and processes that are crucial to successful business process outsourcing .
Experience: 0 – 1 Years
Skills: Calling / Call Centre / Bpo / Tele Sales / Good Communication
Job Description:
Desired:
Location: Hyderabad / Secunderabad
Education: Any Graduate / Any PG Course
Apply:Send your cv to careers(AT)ricomtechnologies.com
Contact Number: 040-27610906
Website: http://www.ricomtechnologies.com
BT to slash 2,000 BPO jobs in India | Dharak Infotech
British telecom giant BT's plans to cut 2,000 call centre jobs in India to provide permanent positions for UK staff during the recession have taken a major hit, over worries whether British workers would put in the stifling hours.
Keeping the recession in mind BT, which had moved 5,500 call centre jobs to India in 2003, had said that it was preparing to repatriate the jobs.
However, following reports that the types of jobs to be brought back home could require staff to work weekend shifts and up until 11pm at night, communications workers union has said that it will be unfair for call centre operators to work for the hours, particularly for those with families, The Telegraph reports.
The company had no such issues with Indian employees, despite the fact that India is 4.5 hours ahead of the UK, which meant that late shifts pushed till 3.30am local time.
"We have been in discussion with the communication workers union in order to gain their support to begin a process of seeking as far as possible to reflect the hours currently undertaken by our partners outside the UK," a BT spokesman said.
Source: ANI
Two-wheeler sales also accelerate | Dharak Infotech
BS Reporter / New Delhi September 2, 2009, 0:53 IST
Two-wheeler sales growth for the month of August, led by Hero Honda which controls close to 60 per cent of the market, also grew in double digits.
Hero Honda's sales last month grew by 36 per cent. The company sold 415,137 units of motorcycles in August, which is the highest for the current financial year. This, despite the fact that banks and NBFCs pulled out of the two-wheeler financing market, resulting in a slowdown in two-wheeler sales for much of last year (the industry grew by 2.60 per cent).
Analysts said Hero Honda has grown largely due to its strong 100cc brands like Passion and Splendor and because of its focus on developing the rural market (which is mostly self-financed). The company has said it is confident of surpassing the 4-million sales target for the current year.
Honda Motorcycle & Scooter posted a 14 per cent growth in its August sales. It sold 96,149 units of scooters, motorcycles and CKD (completely knocked-down) kits in both domestic and overseas markets.
Suzuki Motorcycle India sold 13,030 bikes, clocking a growth of 18 per cent. India Yamaha Motor sold 19,508 units of motorcycles in August this year — a growth of 63 per cent. In fact, there is a waiting period of more than a month for the Yamaha Fazer.
Industry executives expect sales in the coming festive months to be brisk, despite large banks pulling out of two-wheeler financing.
Source: business-standard.com/
Bihar CM meets PM over Kosi flood relief | Dharak Infotech
TNN 2 September 2009, 03:39am IST
NEW DELHI: Bihar chief minister Nitish Kumar on Tuesday met PM Manmohan Singh to seek the green signal for the Rs 14,808 crore project his
government had submitted earlier for the reconstruction and rehabilitation of the Kosi belt in the state.
Singh is said to have praised him for doing a "good job" in the state even as Kumar sought more funds to deal with the drought-like situation in Bihar.
After his 15-minute meeting with Singh, Kumar told reporters that his government had spent around Rs 700 crore on constructing several stretches of National Highways in the state. According to JD(U) sources, Kumar conveyed to the PM that no assistance had been given for disaster shelters, cattle sheds, restoration of canal structures, tubewells and damaged health centres.
"I requested the PM to urge the department concerned to reimburse the amount, as constructing National Highways is the responsibility of the Centre and we got them constructed through our own pocket for providing speedy benefit to people," the CM said.
"Four-laning of around 1,000 km of National Highways had been approved around four years ago by the Centre, but work has not started on these stretches. I requested the PM to get work started on these," Kumar added.
He said his government has been seeking a Rs 14,000 crore relief and rehabilitation package from the Centre for the last one year for those affected by Kosi river floods that ravaged northern Bihar last year when the river changed its course.